Leaders must be able to communicate with others in order to effectively work with the people around them. Communication is necessary to build working relationships with other leaders, staff members, associates, and clients. There are many ways in which leaders might hone their communication skills and reap the benefits.
Actively Listen
Take an active interest in what associates, clients, and staff members have to say. Ask for feedback, ideas, and other input. Focus on each individual when they speak. Listen intently. Engage in the verbal exchange by asking questions and encouraging them to elaborate. Make sure that individuals or groups have your undivided attention by removing other distractions.
Exercise Transparency
Employees commonly express that they feel left in the dark pertaining to various aspects of business or organization function. Transparent communication goes a long way in building trust among employees, which in turn ensures greater productivity. Understanding goals, challenges, and expectations better equip coworkers to perform as needed. Transparency also creates a safe space in which employees feel secure in asking questions and sharing ideas.
Repeat the Message
Repeating a message more than once ensures understanding among all. According to the “Harvard Business Review,” when leaders repeat a conversation, the production completes faster and with fewer mistakes and mishaps. Repeating the message need not include verbal hounding. Follow-up communications might include emails or other types of graphic expression.
Use Clarity
When discussing new projects or proposals with employees, make sure to get the point across by being clear concerning what is expected. Simplify the message if necessary. Encourage employees to ask questions for further explanations or concerns when needed. If setting a project goal, clearly indicate the timeline expected to complete the mission and the desired results.
Consider Nonverbal Communication
Leaders must be mindful of how they are perceived by others. People develop opinions not only on what is said but how the message is presented. Physical clues displaying authoritarianism, aggression, or anger do not match a verbal message designed to inspire trust and a willingness to work together. Smile. Make eye contact. Read the room for nonverbal cues.